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Please fill out the Online RMA Request Form
completely and submit to CompuMaxPC.com RMA Department. The RMA Number you have been
assigned from CompuMaxPC.com Corporation are for inspection purpose only. You will receive
credit or replacement only under the condition that the merchandise was purchased from
CompuMaxPC.com Corporation and under the CompuMaxPC.com warranty period. All merchandise
received by CompuMaxPC.com will be inspected and tested. All the returns will be processed
contingent upon the test result.
Note: Any merchandise without proof of purchase or serial numbers that do not match
CompuMaxPC.com's database will be returned to the customer.
Condition of Sale and RMA Policy
1. Products shipped by COMPUMAXPC.COM come with a limited one-year warranty.
COMPUMAXPC.COM warrants these products to be free from defects in material and workmanship
under normal use and service for a period of one year from the date of shipment. Any
COMPUMAXPC.COM product that fails will be repaired, replaced with an equivalent or better
component or a credit will be issued at our option. COMPUMAXPC.COM makes no warranty as to
the merchantability, fitness or application of the products
2. The DOA period is 15 days from date of invoice. Items returned for DOA must be in
original package with all accessories and supporting documentation.
3. All claims for shortage or shipment errors must be made within 3 days upon receipt of
the merchandise. Recipient must report to freight carrier immediately when damaged boxes
are received. Risk of loss passes to purchaser upon shipment of product from
COMPUMAXPC.COM's facility.
4. Customer must contact COMPUMAXPC.COM for a Return Merchandise Authorization number to
return any item. All returns must include a copy of the packing slip as "Proof of
Purchase" which includes the serial number of the item.
5. Items returned for credit must be in the original package with all accessories, all
supporting documentation and in resellable condition. Improper packaging may void the
warranty.
6. COMPUMAXPC.COM may, at its sole discretion, exchange products or portions of a product.
Any exchange will be made in accordance with COMPUMAXPC.COM's exchange policies in effect
on the date of the exchange.
7. A minimum restocking fee of 15% will be charged on All Goods Returned for Credit. No
requests for credit are accepted after 7 days. ABSOLUTELY NO RETURNS ARE ACCEPTED FOR
SPECIAL ORDERS.
8. All credit, exchange and fees will be assessed at the discretion of the COMPUMAXPC.COM
once the items are received and inspected. Do not apply the balance of your subsequent
order(s); it will result in a credit hold.
9. A $25.00 fee will be charged for all returned checks.
10. In the event of a dispute, the venue for litigation will be in Los Angeles County,
California
11. Limitation of Liability. Any liability for consequential and incidental damages is
expressly disclaimed. COMPUMAXPC.COM's liability in all events is limited to, and shall
not exceed, the purchase price paid.
12. In the event of default, the prevailing party in the legal action is entitled to
recover attorney fees and court costs incurred in litigation of this matter.
13. Motherboards. In most instances, we encourage you to send motherboards directly back
to manufacturer to expedite processing. For motherboards that cannot be shipped directly
to the manufacturer, the following apply: There are no returns for credit. After we
identify the problem, a replacement will be supplied.
14. Defective media will be warranted by replacement with the same product only. No credit
will be issued on media sales and only individual defective disc’s will be replaced.
No spindle or bulk pack returns accepted.
15. Refurbished items. The item is sold 'as is' and there is no warranty unless otherwise
stated in the invoice.
16. Clearance Specials. All product listed in the clearance section are sold as is. Items
in clearance section may contact the following condition: Brand new obsolete model,
refurbished item, or open box item. Brand new obsolete item is defined as unopened,
unused, but model which has been outdated to the market. Refurbished is defined as the
product has been previously repaired, reworked or repackaged by manufacturer. Open box
item is defined as product was previously returned but not defective, a demo unit, or
product for testing purposes. When purchasing these items, customer shall understand and
accept the terms and conditions with customer’s sole obligation and anticipate
possible risks of defect. Items in the clearance section are sold as is. Product condition
may or may not be specified in the item description. CompuMaxPC.com offers a 7 day company
credit return policy on defects. Replacement, exchange or repair, are not available on
clearance items. All shipping charges are non-refundable. Items being returned for refund,
must be returned by prepaid freight.
17. CompuMaxPC.com warranty does not cover damage, deterioration or malfunction resulting
from:
A) Accident, misuse, neglect, fire, water, lightening, or other acts of nature,
unauthorized product modification, or failure to follow instructions supplied with the
product.
B) Repair or attempted repair by anyone not authorized by CompuMaxPC.com.
C) Damage to or loss of any programs, data or removable storage media.
D) Software or data loss occurring during repair or replacement.
E) Any damage of the product due to shipment.
F) Removal or installation of the product.
G) Causes external to the product, such as electric power fluctuations or failure.
H) Normal wear and tear.
I) Any other cause which does not relate to a product defect.
J) Damage to, or abuse of, the surface of the product, such as cosmetic damage.
CPU and Memory Products
1. No credit for CPU and Memory Products. Replacement only.
2. CPU, bulk pack or OEM: DOA period is 15 days. Warranty period is 90 days.
3. CPU, retail pack: DOA period is 15 days. Afterwards direct your RMA to manufacturer.
4. Memory, major brand. There are no returns for credit. Warranty is 3 years.
5. Memory, OEM memory. There are no returns for credit. Warranty is 1 year.
6. Sales persons are not authorized or trained to handle RMA matters.
7. Any order or shipping discrepancies must be reported on the same day of receipt of
products.
8. Any physical damage to returned products voids the warranty.
9. Customer must contact COMPUMAXPC.COM for a Return Merchandise Authorization number to
return any item. All returns must include a copy of the packing slip as "Proof of
Purchase".
Inkjet, Printers and Scanners
1. Warranty service is provided by the manufacturer and the warranty period is 90 days.
2. Refer to the manufacturer’s warranty and send directly to the manufacturer to
expedite processing.
Cell Phone / Bluetooth
1. CompuMaxPC.com offers 7 days DOA during which time we will replace your defective item.
2. All warranty and service beyond 7 days is manufacture direct only.
Limitation of remedies for seller’s breach of warranty
Repair or replacement: SELLER’S liability under this agreement shall be limited to
repair or replacement of defective products. However, if SELLER fails in its attempt to
repair or replace the defective products, BUYER will be entitled to have a refund, at
SELLER’S then current selling price, for the defective products. This provision shall
be BUYER’S exclusive remedy for breach of warranty.
No consequential damages: To the maximum extent allowed by law, SELLER shall not be liable
to BUYER’S loss of profits, business goodwill or other consequential damages despite
any failure to repair or replace the products, even if SELLER has been advised of the
possibility of damages. BUYER has accepted this restriction on its rights to recover
consequential damages as a part of its bargain with SELLER. BUYER realizes and
acknowledges that the price of the products would be higher if SELLER were required to be
responsible for BUYER’S consequential damages.
Arbitration of disputes: Any controversy, dispute or claim of whatever nature arising out
of, in connection with, or in relation to the interpretation, performance or breach of
this AGREEMENT, including any claim based on contract, fort or statute, shall be resolved
at the request of any party to this AGREEMENT by final and binding arbitration conducted
at a location determined by the arbitrator in Los Angeles County, California administered
by and in accordance with the then existing Rules of Practice and Procedure of Judicial
Arbitration and Medication Services, Inc. (J.A.M.S.). Judgment upon any award rendered by
the arbitrator may be entered and enforced in any state or federal court in the United
States, or any county having jurisdiction thereof.
Attorney’s fees in event of dispute: In the event of a dispute or claim of whatever
nature arising out of, or in connection with the interpretation, performance or breach of
the AGREEMENT shall be binding upon the other party until its written consent has been
obtained.
Assignment: No assignment by either party of any rights, including monies due or to become
due under this AGREEMENT shall be binding upon the other party until its written consent
has been obtained.
Non-waiver: Failure by either party to enforce any provision of this AGREEMENT shall not
constitute a waiver of such provision or prejudice the rights of either party to enforce
such provision at any subsequent time.
Headings and partial invalidity: Headings used in this AGREEMENT are for convenience only
and shall not affect the interpretation of the AGREEMENT. If any provision of the
AGREEMENT is or becomes void or unenforceable by the force or operation of law, the other
provisions shall remain valid and enforceable.
Modification: Oral statements and understandings are not valid or binding, and this
AGREEMENT shall not be changed or modified except in writing signed by both parties.
Binding effects: This AGREEMENT shall be binding upon and inure to the benefit of the
parties hereto and their respective heirs, successors and assigns.
Governing law: This AGREEMENT is deemed and entered into the City of Industry, California
by both parties and shall be interpreted, enforced and governed by the Uniform Commercial
Code as interpreted in the State of California. To the extent that this AGREEMENT provided
for delivery or performance of service, such services shall be deemed “good”
within the meaning of the Uniform Commercial Code, except where such implementation would
result in an absurdity.
Entire agreement: This AGREEMENT constitutes the final and entire understanding and
agreement of the parties and supersedes any prior agreement with respect to the subject
matter hereof, and there are no other agreements including master purchase orders or
supply agreements, representations warranties or promises, of any kind whatsoever, either
written or verbal, except as expressly set forth therein.
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© 2007 CompuMaxPC.com. All Rights Reserved.
CompuMaxPC.com is not responsible for typographical or photographical errors. Pricing, specifications, and availability may change without notice. We reserve the right to supply an equivalent part to complete the order.
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